Troubleshooting

Contact Support
Thank you for reaching out to our Support Team!  We are dedicated to helping you as swiftly as possible. The POP Support Team can be reached through the Li...
Fri, 1 Sep, 2017 at 9:43 AM
Can't Find Blue Facebook Login button
If you cannot find your blue "log in" button to link with Facebook, first attempt to refresh your browser after clearing your history, cookies, an...
Tue, 5 Sep, 2017 at 10:01 AM
How to Find Item ID's
Find the Item ID by going to the manage inventory page, identifying the item in your inventory using the "Refine By" filters or the Search bar, an...
Tue, 5 Sep, 2017 at 10:04 AM
What does "It looks like you were misusing this feature by going too fast" mean, and how do I fix it?
This is an error message returned by Facebook when they determine that you're doing something too "fast".  This "something" is gen...
Fri, 1 Sep, 2017 at 10:09 AM
My Facebook groups/albums aren't pulling up
In order to populate your Facebook groups and albums, POP needs to communicate with Facebook on your behalf.  In order to do this, you must authorize the ap...
Fri, 1 Sep, 2017 at 10:48 AM
Scheduled Post is Posting Immediately!
If you are scheduling a post, and it posts immediately, be sure to check that you have selected and highlighted the appropriate date, including month and ye...
Fri, 1 Sep, 2017 at 10:33 AM
Reappearing Items
Background Some users have reported having sold items popping back up on Facebook (sometimes long after they've sold).  Our engineering team has sp...
Fri, 1 Sep, 2017 at 10:41 AM
Why are my New Items Uploaded at the End of an Album?
Facebook orders their items by when they were added. So if you add your new items to an existing sale, the items will be added at the end of the group, not ...
Fri, 1 Sep, 2017 at 10:50 AM
Invalid Facebook permissions
You might see this issue if you didn't grant all necessary permissions to PopItUp when you first authorized the app.  There is also a known issue where...
Fri, 1 Sep, 2017 at 10:56 AM
"To Be Created" Albums, How do I Get Rid of Them?
At this time, the only way to get rid of albums that are "to be created" is to allow them to post to Facebook. The easiest way to do this is to cho...
Fri, 1 Sep, 2017 at 11:28 AM