Troubleshooting
Thank you for reaching out to our Support Team! We are dedicated to helping you as swiftly as possible. The POP Support Team can be reached through the Li...
Fri, 1 Sep, 2017 at 9:43 AM
If you cannot find your blue "log in" button to link with Facebook, first attempt to refresh your browser after clearing your history, cookies, an...
Tue, 5 Sep, 2017 at 10:01 AM
Find the Item ID by going to the manage inventory page, identifying the item in your inventory using the "Refine By" filters or the Search bar, an...
Tue, 5 Sep, 2017 at 10:04 AM
This is an error message returned by Facebook when they determine that you're doing something too "fast". This "something" is gene...
Fri, 1 Sep, 2017 at 10:09 AM
In order to populate your Facebook groups and albums, POP needs to communicate with Facebook on your behalf. In order to do this, you must authorize the ap...
Fri, 1 Sep, 2017 at 10:48 AM
If you are scheduling a post, and it posts immediately, be sure to check that you have selected and highlighted the appropriate date, including month and ye...
Fri, 1 Sep, 2017 at 10:33 AM
Background Some users have reported having sold items popping back up on Facebook (sometimes long after they've sold). Our engineering team has spe...
Fri, 1 Sep, 2017 at 10:41 AM
Facebook orders their items by when they were added. So if you add your new items to an existing sale, the items will be added at the end of the group, not ...
Fri, 1 Sep, 2017 at 10:50 AM
You might see this issue if you didn't grant all necessary permissions to PopItUp when you first authorized the app. There is also a known issue where ...
Fri, 1 Sep, 2017 at 10:56 AM
At this time, the only way to get rid of albums that are "to be created" is to allow them to post to Facebook. The easiest way to do this is to ch...
Tue, 11 Sep, 2018 at 1:08 PM