In response to an incident, we ask that customers send an email to firstname.lastname@example.org. (Side note: we don't take these reports lightly, but we definitely *do not* jump the gun in assuming fraudulent activity. We know that 99.999999% of the time it's just an honest shipping mistake or family emergency. We *are* able to tell if an account is fraudulent and we can assure you that we aren't taking any action unless the account is confirmed fraudulent.) STR is only able to block the use of STR from fraudulent action.
We try to help customers feel safe shopping through the STR platform. Please note that all consultant's have their own individual LuLaRoe businesses. STR is merely a platform used to help post, manage, organize, and track their individual businesses.